ABOUT - CORPORATE PROFILE

pcKlinic is the leading IT service/provider based in Nigeria. The company has been in operation for approximately 15years, with a specific focus on the Computer Hardware maintenance/supply building robust networks, both LAN/WAN/VOIP and VSAT technology. The Company Head office is based in Yola, the Adamawa State capital. Historically, the technology needs of SME (Small and Medium Enterprise) have been often neglected as a result of a poor understanding of what their technological needs and what exactly big businesses/company needs from their technology network. We have a single-minded obsession to understand the unique needs of our client and to develop programmes that help them meet their own strategic objectives. Technology has a special ability to unlock true value for those who know how to use it and this is our specialty.

SERVICE DESCRIPTION

pcKlinic specializes in providing state of the art IT support services, particularly online monitoring and network maintenance, deployment of VSAT, LAN/WAN/VOIP and General IT consultancy. The intention is to get employees to focus on their core activities. pcKlinic also outsource and monitor operations which help our client shifts the burden of keeping up with rapidly changing technology to pcKlinic, which benefits the client in terms of cost control and cost predictability. The basic premise is to remove the variable - and potentially volatile - set of cost and substitute this with a fixed monthly cost that covers all situations, including unpredictable emergencies the client may find itself.

COMPREHENSIVE SERVICE LEVEL AGREEMENT

For a set monthly fee, regardless of time spent by pcKlinic attending to your network needs, you will be supplied with a team of pcKlinic Network experts and or consultants who will be responsible for:
  1. 24/7 monitoring of the client site and infrastructure remotely and ensures your site is up all the time
  2. Routine proactive or preventative technical support, maintenance and administration required by the client
  3. Attending to any of the client emergency support requirements

SERVICES INCLUDED IN THE STANDARD SUPPORT AGREEMENT:

  • 24/7 remote monitoring and trend reporting
    • Remote monitoring, management and security services (managed services)
  • Workstation and server management
  • End-User assistance
  • Back-up and data management
  • Patch management
  • Malware/spyware protection and removal
  • Anti-virus protection and monitoring on the network
  • Printer management and servicing
  • E-mail management
  • Local Area Network (LAN) management
  • Reporting
  • Project-based services

PARTNERSHIP

pcKlinic has a very strong partnership with the following Internationally renowned companies:
  1. Microsoft
  2. HP
  3. MWEB
  4. AfroVisioN Group Cameroon
  5. MMTech
  6. SkyVision
  7. FobSky
  8. InterSky Digital
  9. Quoteck